Privacy Policy for Roam Hearth
At Roam Hearth (“we,” “our,” “us”), accessible through roamhearth.com, your privacy and the protection of your personal data are of paramount importance. We are committed to maintaining the confidentiality, integrity, and security of any personal information about our users. This Privacy Policy outlines how we collect, use, share, and safeguard your information in compliance with all applicable data protection regulations, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
1. Commitment to Privacy and Data Protection
Roam Hearth is firmly committed to safeguarding your personal data. We employ modern security technologies and internal processes designed to ensure that your personal information is kept private and secure. This commitment reflects our dedication to a privacy-first philosophy, prioritizing transparency, accountability, and respect for your rights.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to your use of the website roamhearth.com and all related services, tools, and communications offered through it. Roam Hearth acts as the “data controller” as defined under applicable privacy laws for all personal data collected and processed through this website.
If you access third-party features or services via our site (e.g., payment gateways or social plugins), their privacy policies and practices will apply, and we encourage you to review those separately.
3. Categories of Data We Collect and Process
We may collect and process the following categories of personal data:
3.1. Usage Data:
When you interact with roamhearth.com, we automatically collect certain information such as your IP address, browser type, device identifiers, pages visited, time spent, referring URLs, and other diagnostic data to understand Website performance and usage trends.
3.2. Account Data:
When you create an account or conduct transactions, we collect your name, billing address, shipping address, email address, and telephone number to provide and support our services.
3.3. Profile Data:
This may include preferences, shopping behavior, order history, wishlist items, and any personal interests or feedback you provide when interacting with our platform.
3.4. Communication Data:
Includes information you submit via customer support requests, email communications, chat messages, and other forms of correspondence with us, allowing us to resolve issues efficiently.
3.5. Technical Data:
We collect details about the devices and systems you use to access roamhearth.com, including operating system, browser configuration, connection type, screen resolution, and device type.
3.6. Transaction Data:
Includes payment information (such as masked credit card numbers), order identification, delivery addresses, and shipment tracking details. Sensitive payment details are processed securely through third-party payment processors.
3.7. Preference Data:
This includes your marketing and communication preferences, such as newsletter subscriptions, notification settings, and consents regarding promotional content, as well as stated areas of product interest.
4. Legal Bases for Processing
We process personal data under the following legal bases:
– Contractual necessity: To fulfill transactions and provide requested services.
– Legitimate interest: To enhance website functionality, improve customer service, and prevent fraud or abuse.
– Consent: For email marketing, optional cookies, and voluntary data submissions. You may withdraw consent at any time.
– Legal obligation: To comply with applicable laws, enforce our terms, or respond to lawful requests from authorities.
5. Your Rights
Subject to the conditions and limitations set forth by GDPR and CCPA, you have the following rights regarding your personal data:
– Right of Access: Request confirmation and access to your data.
– Right to Rectification: Request corrections to inaccurate or incomplete data.
– Right to Erasure: Request deletion of data, also known as the “right to be forgotten.”
– Right to Restriction: Limit how your data is used.
– Right to Data Portability: Request a structured, machine-readable copy of your data.
– Right to Object: Object to certain types of processing based on legitimate interests or direct marketing.
– Right to Not Be Discriminated Against: Exercising your privacy rights will not result in any discriminatory treatment under CCPA.
To exercise any of these rights or for further information, please contact us via [email protected].
6. Security Measures
We implement a comprehensive range of physical, technical, and organizational security measures to protect your data. These include but are not limited to:
– End-to-end encryption during transmission
– Secure password hashing
– Role-based access control and authentication for staff
– Automated and manual backups
– Staff privacy training and confidentiality agreements
While no method of data transmission or storage is completely secure, we continuously monitor and update our safeguards to mitigate risk.
7. International Transfers
Your personal data may be transferred and processed outside your jurisdiction, including to countries that may not provide the same level of data protection as your home country. When such transfers occur, we rely on Standard Contractual Clauses approved by the European Commission and other lawful mechanisms to ensure adequate protection of your data.
8. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy. Retention periods vary by the category of data:
– Usage & Technical Data: 12–24 months
– Account & Profile Data: Retained as long as your account is active and for up to 5 years thereafter for legal/regulatory compliance
– Communication Data: 36 months following last contact
– Transaction Data: Retained for 7 years in accordance with financial and audit requirements
– Marketing Preference Data: Retained until consent is withdrawn
9. Cookie Policy
Roamhearth.com utilizes cookies and similar tracking technologies to enhance your browsing experience, understand user behavior, and deliver tailored content. We categorize cookies as follows:
– Essential Cookies: Required for core web functionality and security (e.g., logging in or processing orders)
– Functional Cookies: Enable personalization features and enhanced usability
– Analytics Cookies: Collect aggregate data to improve website performance and user experience
– Performance Cookies: Track load times, error rates, and interface responsiveness
10. Cookie Management and Compliance
We provide consent mechanisms upon your first visit to roamhearth.com, allowing you to accept or reject non-essential cookies in compliance with GDPR and CCPA standards. You may also modify your cookie preferences at any time through the Cookie Settings panel or via your browser’s cookie management tools. Opt-out signals from recognized Do Not Track (DNT) settings are also honored.
11. Protection of Children’s Data
Roam Hearth does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have inadvertently gathered such data, we will take steps to delete it as soon as practicable. If you believe we may have collected data from a child, please contact us at [email protected].
12. Policy Updates
We may update this Privacy Policy periodically to reflect changes in legal obligations, products, services, or technology. Where appropriate, notice shall be provided through roamhearth.com or via email for material updates. Continued use of our website following such changes constitutes your acceptance of the new terms.
13. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, you may contact us at:
Email: [email protected]
Website: https://roamhearth.com
We are committed to upholding the highest standards of data privacy. Your trust is important to us, and we strive to ensure that your personal data is handled with care, integrity, and in full accordance with applicable laws.