Privacy Policy for RoamHearth.com
1. Introduction
Roam Hearth (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. We recognize the importance of safeguarding Personal Data and are dedicated to being fully transparent with how we collect, use, store, share, and protect your information. This Privacy Policy outlines our practices regarding the personal information gathered through our website, roamhearth.com, and explains your rights in relation to your data under applicable privacy laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
2. Scope of Policy and Data Controller
This Privacy Policy applies to all visitors, users, and others who access roamhearth.com (“Site”) and related services (“Services”). Roam Hearth acts as the data controller with respect to the processing of personal data under GDPR and the business as defined in CCPA. By using our Site, you acknowledge that you have read and understood this Policy and consent to the practices described herein.
For any inquiries regarding this Policy or our data practices, you may contact us at [email protected].
3. Categories of Data We Process
We collect and process the following categories of personal data:
a. Usage Data – Such as your IP address, browser type and version, pages viewed, time spent on pages, referring URLs, and access timestamps. This helps us understand how users interact with the Site.
b. Account Data – Information provided when creating or managing a user account, including your name, postal address, email address, and telephone number.
c. Profile Data – Includes your preferences, browsing behavior, product interests, and purchase history, used to tailor your experience and recommend products or services.
d. Communication Data – Includes queries, messages, customer service communications, and support requests submitted through our contact forms or email communications.
e. Technical Data – Information related to your device, operating system, screen resolution, and browser configurations that help optimize site functionality on your device.
f. Transaction Data – Information required to process payments and fulfill orders, such as billing details, delivery address, payment method, transaction history, and purchase confirmations.
g. Preference Data – Includes your choices regarding marketing communication and your expressed interests in specific products or services.
4. Legal Bases for Processing
Under GDPR, the legal bases for processing your personal data may include one or more of the following:
– Consent: Where required, we obtain your explicit consent for certain data uses, such as receiving marketing communications.
– Performance of a contract: To provide products or services you have requested, including managing orders and processing payments.
– Legitimate interests: Where necessary for the operation of our business and where such interests do not override your privacy rights, such as improving our website or protecting against fraud.
– Compliance with legal obligations: Where processing is required to meet regulatory or statutory requirements, including financial and tax laws.
5. Your Rights
Subject to applicable data protection laws, you have the following rights regarding your personal data:
– Right of Access: You have the right to request access to the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data relating to you.
– Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data, subject to lawful retention obligations.
– Right to Restriction: You may request that we restrict the processing of your personal data under specific circumstances.
– Right to Data Portability: You have the right to obtain your personal data in a structured, commonly used, and machine-readable format to transfer it to another controller, where feasible.
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.
6. Security Measures
We take robust and appropriate technical and organizational measures to ensure the security of your personal data. Our safeguards include:
– Data encryption during transmission and at rest
– Controlled access authentication systems
– Secure server hosting
– Regular data backups and disaster recovery plans
– Employee data protection training and confidentiality commitments
While we strive to protect your data, no Internet transmission is completely secure. Accordingly, we cannot guarantee absolute security, but we comply with industry best practices to protect personal data.
7. International Data Transfers
Because Roam Hearth operates globally, your data may be transferred and stored in countries outside of your own, including countries that may not provide the same level of data protection. Where we transfer data internationally, we use lawful safeguards, such as European Commission Standard Contractual Clauses, to ensure your privacy rights are protected.
8. Data Retention
We retain personal data only for as long as necessary for the purposes set out in this Policy, including for legal, regulatory, tax, accounting, or reporting requirements. The retention periods depend upon the nature and category of data:
– Account and Profile Data: Maintained as long as your account is active or until deletion is requested.
– Transaction Data: Retained for seven years in accordance with tax and financial regulations.
– Communication Data: Retained for two years for quality assurance and service improvement.
– Usage and Technical Data: Retained for six months to support Site analytics and maintenance.
Upon expiration of the applicable retention period or receipt of a valid deletion request, data will be securely disposed of.
9. Cookie Policy
We use cookies and similar tracking technologies on roamhearth.com to improve user experience and analyze performance. The categories of cookies used include:
– Essential Cookies – Necessary for website functionality, such as secure login and cart management.
– Functional Cookies – Help personalize content and remember preferences.
– Performance Cookies – Collect anonymized information about how visitors interact with the Site, enabling performance improvements.
– Analytics Cookies – Provide insights into user behavior to support product optimization.
10. Cookie Management and Compliance
Upon your first visit to roamhearth.com, you will be presented with choices regarding cookie usage in accordance with GDPR and CCPA requirements. You may:
– Accept or reject optional cookies
– Change your preferences at any time via our Cookie Consent Banner or your browser settings
Users covered under GDPR and CCPA have additional rights to opt-out of the sale or sharing of their personal data. We honor such requests and uphold these rights without discrimination.
11. Children’s Privacy
Our services are not intended for or directed to children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected information from a child without verified parental consent, we will delete such data promptly. If you believe a child under 13 has provided us with personal data, please contact us at [email protected].
12. Policy Updates
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Any material changes will be posted on this page with appropriate notice to our users. We encourage you to review this Policy regularly to stay informed about our data protection practices.
13. Contact
If you have questions, concerns, or would like to exercise your rights regarding your personal data, please contact us at:
Roam Hearth
Email: [email protected]
Website: https://roamhearth.com
We are committed to upholding your privacy rights and complying with applicable data protection laws. Feel free to reach out at any time with privacy-related inquiries or complaints.